Cisco Cue Backup Procedure

CONFIGURING THE BACKUP SERVER

Before you begin the backup process from the Administration Backup/Restore Start Backup window, you must first set the parameters in this window.

Use this procedure to configure the backup server.

1. Choose Administration > Backup/Restore > Configuration.
2. Enter the information shown in the following fields:
3. Server URL—The URL of the server on the network where backup files are stored. The format should be ftp://server/directory/ where server is the IP address or hostname of the server.
4. User ID—The account name or user ID on the backup server. You must have an account on the system to which you are backing up your data. Do not use an anonymous user ID.
5. Password—The password for the account name or user ID on the backup server.
6. Confirm Password—The password entered again.
7. Maximum Revisions—The maximum number of revisions of the backup data that you want to keep on the server. The maximum number is 50. The default value is 5.
8. Click Apply to save the information.

STARTING A BACKUP

You must do the following before starting a backup:

• Configure the server used to back up the data. See Configuring the Backup Server.
• Save your configuration. See Saving or Reloading Your Configuration.

Caution : Performing a backup for the system data and configuration requires taking the system offline. Active voice-mail calls at that time are dropped, and callers reaching voice mail during the backup receive a message that the voice-mail system is unavailable. Active calls to the autoattendant are not dropped and the autoattendant continues to receive and process calls during the backup.

Use this procedure to begin the data backup process.

1. Click Administration > Backup/Restore > Start Backup. The Start Backup window appears and the system automatically generates a backup ID. The backup ID number increases by 1 every time you back up the server.
2. Enter a description of the backup file; for example, “backupdata6-2-04.”
3. Select the category of backup, or type of data that you want to save:
4. Configuration—Saves the configurations of the system and applications.
5. Data—Saves your voice-mail messages.
6. Historical Reporting Data—Saves your historical reporting information.
7. Click Start Backup.