- Codecs/Regions
- Redundancy (CM Groups/Device Pool)
- Dial Plan: Gatekeeper, SIP Proxy, Route Patterns, Route Groups, Route Lists, Digit Manipulation and Digit Analysis
- Music On Hold
- Conferencing (Audio and Video)
- Transcoding
- Media Termination Points
- CM Features: Extension Mobility, IPMA, Attendant Console, Call Park, Pickup
- Phone Settings
- CTI, TAPI and JTAPI Interface
QoS
- Link Efficiency: LFI, MLPPP, FRF.12, cRTP, VAD
- Classification and Marking
- Congestion Management: Queuing
- CAC: RSVP, GK
- Traffic Policing and Shaping
- LAN QoS
- CM CAC and GK. Hub and Spoke/Fully Meshed MPLS
Telephony Protocols
- SCCP
- RTP & cRTP
- MGCP
- SIP
- H323
- Analog and TDM Signaling
Unity
- Integration
- MWI, SMDI
- DPA
- Call Handlers
- Unified Messaging
- VPIM
IOS IP Telephony Skills
- SRST
- CME
- CUE
IP IVR/IPCC Express
- Speech Recognition
- ICD Functions
- Database Lookups
- VXML
Security
- DHCP Snooping
- MCS OS Hardening
- Phone Authentication and Encryption
- TCP/UDP Port List
- Firewalls and Application Layer Gateways (ALG)
- NAT
Infrastructure Protocols
- DNS
- TFTP
- NTP
- Inline Power: Cisco and 802.3af
Application Protocols
- IP Multicast
- Video
- Fax and Modem
- Operations and Network Management
Lab Exam v3.0 Blueprint
- Basic Campus Design
- DHCP, TFTP
- Catalyst voice and data VLAN configuration
- Catalyst VTP configuration
- Call Manager and Call Manager Express Configuration
- Phone registration
- Phone configuration
- Voice Gateway and Signaling
- Analog and digital voice protocols: analog FXS, FXO-M1, T1, E1, PRI, CAS, R2
- VoIP protocols: H323, MGCP, SCCP, SIP, RAS
- Call Routing
- CCM route patterns (@ wildcard not tested)
- CCM route preference and redundancy
- IOS dial peers
- Digit manipulation and translation
- Voice CODEC
- G711ulaw, G711alaw, G729, G723
- Call Admission Control
- Location-based
- RAS-based
- High Availability Features
- SRST
- AAR
- Media Resource Management
- Conference bridge software and hardware
- Transcoder
- MTP
- MOH
- QoS Considerations
- L2/L3 classifications and policing
- Queuing mechanisms
- LFI
- Catalyst switch QoS
- Unified Messaging
- Unity voicemail integration
- Unity administration
- CRS/IPCC Express Application
- Default script configuration and integration
- Custom script configuration and integration
- Call Manager Voice Applications
- Any native applications to Call Manager, examples are extension mobility, attendant console, IPMA
- Supplementary Services
- Directory Services and Integration
- Fax
- Fax pass-through
- Fax relay
CCIE Voice Lab v3.0 Reading List
- Cisco CallManager Fundamentals
- Cisco Catalyst QoS: Quality of Service in Campus Networks (paperback)
- Cisco Frame Relay Solutions Guide (Chin, ISBN# 1587051168)
- Cisco IP Telephony (Lovell, ISBN# 1587050501)
- Cisco IP Telephony: Planning, Design, Implementation, Operation, and Optimization
- Cisco Voice Gateways and Gatekeepers
- Cisco Voice over Frame Relay, ATM, and IP (McQuerry, Foy, McGrew, ISBN# 1578702275)
- Configuring CallManager and Unity: A Step-by-Step Guide
- Deploying Cisco Voice over IP Solutions
- Troubleshooting Cisco IP Telephony (Giralt, Hallmark, Smith, ISBN# 1587050757)
- Troubleshooting Cisco IP Telephony
- Voice over IP Fundamentals
- Voice-Enabling the Data Network: H.323, MGCP, SIP, QoS, SLAs, and Security
CCIE Voice Lab v3.0 Equipment and Software List
Passing the CCIE Voice Lab Exam requires a depth of understanding difficult to obtain without hands-on experience. Early in your preparation, you should arrange access to the equipment listed below:
Lab Equipment:
- Cisco MCS-7845 Media Convergence Servers
- Cisco 3825 Series Integrated Services Routers (ISR)
- Cisco 2821 Series Integrated Services Routers (ISR)
- ISR Modules and Interface Cards+ VWIC2-1MFT-T1/E1
- PVDM2
- HWIC-4ESW-POE
- NME-CUE - Cisco Catalyst 3750 Series Switches
- IP Phones and Soft Clients
Software Versions
Any major software release which has been generally available for six months is eligible for testing in the CCIE Voice Lab Exam.
- Cisco Unified Communications Manager 7.0
- Cisco Unified Communications Manager Express 7.0
- Cisco Unified Contact Center Express 7.0
- Cisco Unified Presence 7.0
- Cisco Unity Connection 7.0
- All routers use IOS version 12.4T Train.
- Cisco Catalyst 3750 Series Switches uses 12.2 Main Train
Network Interfaces
- Fast Ethernet
- Frame Relay
Telephony Interfaces
- T1
- E1
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